Return & Exchange Policy

At Shopcart.pro, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.

Returns

• We offer a 14-day return policy from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and with all tags and accessories intact.
• Returns will not be accepted for products that are damaged due to misuse, normal wear and tear, or improper handling by the customer.

Exchanges

• If you receive a damaged, defective, or wrong product, we will provide a free replacement/exchange.
• Please report the issue within 48 hours of delivery by contacting our support team with your order number and clear photos or a short video of the product.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Products damaged after delivery due to customer misuse.
• Items returned without original packaging or missing accessories.
• Products marked as non-returnable on the product page.

Contact Us

contact no- 8679845850

If you need assistance with a return or exchange, please contact our customer support team with your order details. We will respond as quickly as possible to resolve your issue.